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Call 9am to 9pm including weekends
Text
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Skype
If you have a Skype account, click below to initiate a free Skype call to us
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Everything is Free
We have produced these documents as a service to our clients and potential clients. If you like them, please spread the word and distribute them freely, but please respect our copyright.
Portable Document Format
Our downloads are in PDF format only, so you will need a PDF reader such as Acrobat Reader (version 5 or later) or an alternative, e.g. Foxit. Most computers already have this facility.
Password Protected
Please note: a password is needed to open the PDF files, the password is homehelp (all lower case, no spaces). The reason for this is to prevent web bots 'harvesting' information such as our e-mail address from the files, helping reduce the amount of junk mail we receive.
About Our Help Sheets
Our Help Sheets contain basic information and simple guidance to help you make computer-related decisions. The range is continually expanding - topics planned for the near future include "Buying Online", "How to Choose a Reliable Computer", "Is It Worth Upgrading?", "Broadband and Wireless Broadband", "Protecting Your Computer from the Internet".
Help Sheet - Buying Computer Parts
Our advice on where to buy (and not buy) computer parts, both hardware and software. We mention a few names but the advice is mainly about types of outlet and covers: general and specialist Internet mail order, local shops, computer fairs and the meaning of 'OEM'.
The content is similar to our Buying Computer Parts page, but in an A5 format for printing.
The password is homehelp (all lower case, no spaces).
Size: 51KB (small)
More Help Sheets are on the way, please look again in a week or two. In the meantime, feel free to call us for free, no-obligation advice.
About Our Troubleshooting Guides
These Troubleshooting Guides are simple guides to help you make sure you haven't overlooked the easy and/or obvious - the sort of advice we regularly give over the phone when clients ring us with a problem.
These guides are on the way, please look again in a week or two. In the meantime, feel free to call us for free, no-obligation advice.
About Our Tutorials Guides
These Tutorials Guides are step-by-step instructions on how to do specific tasks in Windows. We have concentrated on tasks that would be useful to most people and should be simple, but aren't necessarily obvious. For example, "How to stop programs from starting automatically" and "How to use the Task Bar".
These guides are on the way, please look again in a week or two. In the meantime, feel free to call us for free, no-obligation advice.
Plain English Contract
Our homehelp contract is in plain English, because we want you to read it and understand it. The contract is printed on the back of the Job Sheet that the technician fills in at each visit. We encourage you to read the contract before booking a visit - you can print yourself a copy now.
The password is homehelp (all lower case, no spaces).
Size: 41KB (small)
Services Price List
Our current full Services Price List, covering all our fixed prices and Hourly Rates including No-Fix, No-Fee Troubleshooting, Internet Protection, Malware Removal, Broadband, Wireless, Dial-up, E-mail, Software and Hardware Installation, Windows Installations/Upgrades, Maintenance, Personal Tutorials and other services.
The content is similar to our homehelp Prices page, but in a folded-A4 format for printing.
The password is homehelp (all lower case, no spaces).
Size: 93KB (small)
Parts Price List
Our current Parts Price List for the typical basic upgrade and/or maintenance items that we carry in stock.
The content is similar to our homehelp Parts Prices page, but in an A5 format for printing.
The password is homehelp (all lower case, no spaces).
Size: 51KB (small)
Downloading Software
The choice of software available can be overwhelming, and you can easily waste a lot of time and money buying inappropriate packages. Also there is plenty of excellent, free software available on the Internet; the problem is knowing what is both safe to try and worth trying, and what is not. We have a lot of experience with all sorts of software, so to help you out we have compiled a categorised list of recommendations, giving our reasons and advice for each category.
If you already know what you want, go straight to our Software Downloads page.
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